Epson Projection Studio

PRIVACY INFORMATION STATEMENT

Effective Date:  20 July 2026

1. INTRODUCTION AND OVERVIEW

This Privacy Statement describes how Epson Australia Pty Ltd ABN 91 002 625 783 (including its subsidiaries and affiliated companies) ("EPSON") collects, uses, and shares information about you and applies to your use of the EPSON Projection Studio application and all features, content, and other services that EPSON owns, controls and makes available through the EPSON Projection Studio application and related software (the "Service").

This Privacy Statement does not apply to EPSON’s data collection activities outside of the Service (unless otherwise stated below or at the time of collection). If you are located outside Australia, other Epson group entities may handle your Personal Information under different privacy notices.

By using the Service and accepting the EPSON Projection Studio application’s End User License Agreement (“EULA”), and acknowledge that your Personal Information will be collected, use and disclosed in accordance with this Privacy Statement. If you do not agree with this Privacy Statement, discontinue use of the Service and/or software, as applicable.

This Statement supplements and should be read together with Epson Australia’s general Privacy Policy available at www.epson.com.au/company/other/privacy-policy.asp  (Epson Australia Privacy Policy). If there is any inconsistency between this Statement and the Epson Australia Privacy Policy in relation to your use of the Service, this Statement applies.

2. INFORMATION COLLECTION

A. Information You Provide to Us.

EPSON collects information you provide directly to EPSON via the Service. For example, EPSON collects information when you:

(a) use the Service,

(b) create an account (including all information submitted as part of your registration),

(c) subscribe to EPSON notifications,

(d) engage with or communicate with EPSON through the Service,

(e) contact us for support.

The information EPSON collects may include Personal Information. "Personal Information" is information that can be used to identify an individual (whether alone or in combination), such as first and last name and email address.

You may choose to voluntarily submit certain other information to EPSON through the Service, including Personal Information, but you are solely responsible for such Personal Information in instances where EPSON has not collected such information or requested that you submit such information to EPSON.

Personal Information once aggregated or de-identified cannot identify you and therefore will not be subject to this Privacy Statement. EPSON and its Service Providers (defined below) may treat aggregated or de-identified information as non-Personal Information and use it without obligation to you except as prohibited by applicable law.

We do not collect “sensitive information” (as defined under the APPs, for example information about your health, race, religion, or political opinion) through the Service unless you have consented and the collection is reasonably necessary for our functions or activities. If we receive Personal Information that we did not request, we will, as soon as practicable and if lawful to do so, destroy or de-identify that information.

B. Information EPSON Collects Automatically.

EPSON may automatically collect certain information about you when you access or use the Service ("Usage Information"). Usage Information may include:

(a)  your IP address, device identifier, Ad ID, browser type

(b) operating system characteristics,

(c) data regarding network connected hardware (e.g., computer or mobile device), and

(d) information about your use of the Service, such as the time and duration of your visit and how you arrived at the Service.

 Except to the extent required by applicable law, EPSON does not consider Usage Information to be Personal Information. However, Usage Information may be combined with your Personal Information. To the extent that EPSON combines Usage Information with your Personal Information, EPSON will treat the combined information as Personal Information under this Privacy Statement. EPSON’s Service Providers may also collect Personal Information as explained in this Privacy Statement.

The methods that EPSON and its Service Providers may use to collect Usage Information for service providers, include:

• Data Collection Agent: EPSON collects certain projector information through the Data Collection Agent (“DCA”). The DCA must be downloaded to a PC that is connected to the same network as the EPSON projector for device monitoring. Use of the DCA is subject to the license terms in the End User License Agreement that accompanies the DCA. The DCA will detect the projection start of  your EPSON projector, among other information about use of your EPSON projector such as light-up time, replacement date of your projector’s lamp/laser and fan, serial numbers and other Epson product information, and/or data regarding machine performance such as device settings, device alerts, error history, and will send that information to the Service through your internet connection. You are fully responsible for maintaining your internet connection in order for the DCA to continue collecting this information. This information will be used by technicians for device troubleshooting, and by administrators for usage, and by business personnel for research and development of service and product enhancement.
• Log Information: EPSON collects information about your use of the Service, such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and stores it in log files.
• Information Collected During a Login Session: EPSON may use session ID which makes it easier for you to navigate the Service and expires when you close your browser. The Service uses “local storage” and “session storage” to keep user interface related information such as language, number of items to be displayed on a page, and account information such as login user, available functions, viewable range for a consistent browser experience.
• Cookies. Cookies are small text files placed on users’ devices to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honouring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analysing how our products and services perform, and fulfilling other legitimate purposes. You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls to clear or block cookies.

C. Information From Other Sources.

EPSON may also obtain information about you from other sources and combine that with information EPSON collects about you. To the extent EPSON combines such third-party sourced information with Personal Information EPSON collects directly from you on the Service, EPSON will treat the combined information as Personal Information under this Privacy Statement. EPSON is not responsible for the accuracy of the information provided by third parties or third-party practices.

3. USE OF INFORMATION AND PURPOSE

We collect, hold and disclose your Personal Information for the primary purposes of providing you with the Service and related products. We will only use or disclose your Personal Information for a purpose other than the primary purpose of collection where you have consented, or where we are otherwise permitted or required to do so by the Privacy Act

EPSON will not use information about you for any purposes inconsistent with this Privacy Statement or otherwise prohibited by “the Privacy Act,” however it can be used for the following purposes:

(a) Facilitate, manage, personalise and improve Epson products and the Service;

(b) Transact with you, respond to your comments, questions and requests, provide customer service or support, send you informational notices, and contact you if EPSON needs to obtain or provide additional information.

(c) Monitoring and analysing trends, usage and activities.

(d) Sending you marketing communications about Epson products, services, offers, promotions, rewards, and events. You can opt out of this additional purpose at any time by writing to Epson at the address detailed in this document.

(e) Conduct research and analysis, including focus groups and surveys for the purpose of products and services improvement and development; and

(f) Prevent and address fraud, breach of policies or terms and threats or harm.

4. ACCESSING THE SERVICE FROM THIRD-PARTY APPLICATIONS

Epson is not responsible or liable for the third-party applications that you download onto your mobile device or its availability, content, accuracy or privacy and data collection practices. Applications developed by third-parties are not operated or controlled by Epson. These third-party applications may enable you to project on your Epson device. The data collected by these third-party applications is subject to such third-party application’s terms of use and privacy policy. If you decide to download or access the third-party application, you do so entirely at your own risk. We recommend that you review the privacy and data collection practices of such third-party application.

5. SHARING INFORMATION

We may disclose your Personal information with:

(a) EPSON’s agents, vendors, consultants, and other service providers (collectively "Service Providers");

(b) EPSON’s affiliated companies, including Seiko Epson Corporation may receive, or be given access to your information, without limitation, Personal Information and Usage Information, in connection with their work on EPSON’s behalf. Each party is prohibited from using Personal Information for any purpose other than to provide this assistance, although EPSON may permit them to use aggregate information (which does not identify the data subject) or de-identified data for other purposes. EPSON may also share information about you as follows:

· To comply with the law, law enforcement or other legal process, and except as prohibited by applicable law, in response to a government request.

· To protect the rights, property, life, health, security and safety of EPSON, the Service or any third party.

· For internal business purposes; and

· In connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of EPSON’s assets, or transfer of all or a portion of EPSON’s business to another company.

Epson also shares your information with Epson-controlled affiliates and subsidiaries (“Affiliates”) for legitimate business purposes. Please be informed that Affiliates may be located in a country other than your country, where privacy laws may be different from the laws of your country. EPSON may also share aggregated information which does not identify you or de-identified information about you with third parties or Affiliates for any purpose.

6. Data Retention

We will hold your Personal Information or any image uploaded for as long as reasonably necessary for the purposes outlined in this Statement or as permitted or required by law. In particular, we retain your information for as long as you have an account with us, or as long as you use the Service, so that we can provide the Service to you.

When you stop using the Service, or where the Personal Information is no longer required for the purposes for which it was collected, we will either delete your Personal Information or de-identify it, except where we are required by law to retain it.

Personal Information may be held for longer periods where extended retention periods are required by law or regulation, or where it is necessary to establish, exercise or defend Epson's legal rights.

7. Data security

EPSON takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the Internet is not completely secure, and EPSON cannot guarantee the security of your information collected through the Service.

We take reasonable steps to protect the Personal Information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with APP 11.

If we experience an eligible data breach involving your Personal Information, we will comply with our obligations under Part IIIC of the Privacy Act (the Notifiable Data Breaches scheme), including notifying you and the Office of the Australian Information Commissioner (OAIC) where required.

8. DIRECT MARKETING

We may use your Personal Information to send you marketing communications about our and our Affiliates' products, offers, promotions, rewards, events, and services.

We will only use or disclose your Personal Information for direct marketing purposes where:

  (a) you would reasonably expect us to use or disclose your Personal Information for that purpose; or

  (b) you have consented to us doing so.

You may opt out of receiving direct marketing communications from us at any time by:

  (a) using the "unsubscribe" link in any marketing communication you receive from us; or

  (b) contacting us using the details set out in Contact section below.

9. YOUR RIGHTS UNDER THE PRIVACY ACT and complaints

Under the Privacy Act and the APPs, you have the right to:

  (a) request access to the Personal Information we hold about you (APP 12).

  (b) request the correction of your Personal Information if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading (APP 13).

  (c) request the deletion of your Personal Information, where permitted by law and where Epson no longer requires the information for a lawful purpose;

  (d) opt out of direct marketing communications

  (e) withdraw any consent you have previously given, at any time (although this may affect our ability to provide the Service to you); and

  (f) make a complaint about our handling of your Personal Information.

To exercise any of these rights, please contact us at the details set out Contact section below. We will respond to your request within a reasonable time, and in most cases within 30 days.

If you believe that we have breached the Privacy Act or any of the APPs in our handling of your Personal Information, you may make a complaint to us at the contact details set out below.

We will investigate your complaint and respond to you within a reasonable time. In most cases, we will provide you with a written response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  Office of the Australian Information Commissioner

  GPO Box 5288

  Sydney NSW 2001

  Phone: 1300 363 992

  Website: www.oaic.gov.au

10. INTERNATIONAL TRANSFER

Your Personal Information collected through the Service may be disclosed to, and processed in, countries outside Australia, including:

(a) the United States (by Epson America, Inc. and certain Service Providers based in the United States).

(b) Japan (by Seiko Epson Corporation); and

(c) other countries where our Affiliates and Service Providers are located from time to time.

Before disclosing your Personal Information to any overseas recipient, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs in relation to that information (as required by APP 8.1). These steps typically include entering into contractual arrangements with overseas recipients that require them to handle your Personal Information consistently with the APPs.

11. CHANGES TO THIS PRIVACY STATEMENT

EPSON reserves the right to revise and reissue this Privacy Statement at any time, including as necessary to comply with applicable laws. Any changes will be effective immediately upon posting of the revised Privacy Statement. Subject to applicable law, your continued use of the Service indicates your consent to the privacy policy posted. If the changes are material, EPSON may provide you additional notice, to your e-mail address.

12. CONTACT

For any requests relating to your Personal Information, or if you have any questions about this Privacy Statement, please contact EPSON via phone 1300 361 054 or click on the link at https://www.epson.com.au/support/ and complete the form.

Alternatively send your concerns to Epson Australia:

Attention:

Privacy Officer

  Epson Australia Pty Ltd

  Level 7, 90 Arthur Street

  North Sydney NSW 2060

  Australia

  Phone: 1300 361 054

  Website: www.epson.com.au

13.  Children’s information

The Service is not intended for or targeted toward individuals under the age of 18. We do not knowingly collect Personal Information from individuals under 18. If we become aware that we have collected Personal Information from a person under 18, we will take reasonable steps to delete that information.

If you are under 18, you should not use the Service or provide any Personal Information to us. If you are a parent or guardian and believe we have collected Personal Information from a person under 18, please contact us using the details in the Contact Section.

14.  Google analytics

We use Google Analytics to understand how users interact with the Service so we can improve it and optimise the user experience.

Google Analytics uses cookies and similar tracking technologies to collect certain information about your use of the Service, including your IP address, device information, and browsing behaviour. Google Analytics may transfer this information to Google servers located in the United States.

If you do not agree to Google Analytics collection processes, you can opt out of Google Analytics by discontinuing the use of the software and/or service.

For more information about how Google collects and uses data, please see Google's Privacy Policy at https://policies.google.com/privacy.