Epson Projection Studio

PRIVACY INFORMATION STATEMENT

Effective Date:  January 1, 2026

1. INTRODUCTION AND OVERVIEW

This Privacy Statement describes how Seiko Epson Corporation (including its subsidiaries and affiliated companies) ("EPSON") collects, uses, and shares information about you and applies to your use of the EPSON Projection Studio application and all features, content, and other services that EPSON owns, controls and makes available through the EPSON Projection Studio application and related software (the "Service"). This Privacy Statement does not apply to EPSON’s data collection activities outside of the Service (unless otherwise stated below or at the time of collection).

You agree to the EPSON Projection Studio application’s End User License Agreement (“EULA”), and in doing so, you consent to EPSON’s collection, use and disclosure practices, and other activities as described in such applicable documentation and this Privacy Statement. If you do not agree and consent, discontinue use of the Service and/or software, as applicable.

2. INFORMATION COLLECTION

A. Information You Provide to Us.

EPSON collects information you provide directly to EPSON via the Service. For example, EPSON collects information when you use the Service, create an account (including all information submitted as part of your registration), subscribe to EPSON notifications, engage with or communicate with EPSON through the Service.

The information EPSON collects may include Personal Information. "Personal Information" is information that can be used to identify an individual (whether alone or in combination), such as first and last name and email address.

Personal Information once aggregated or de-identified cannot identify you and therefore will not be subject to this Privacy Statement. EPSON and its Service Providers (defined below) may treat aggregated or de-identified information as non-Personal Information and use it without obligation to you except as prohibited by applicable law.

B. Information EPSON Collects Automatically.

EPSON may automatically collect certain information about you when you access or use the Service ("Usage Information"). Usage Information may include your IP address, device identifier, Ad ID, browser type; operating system characteristics, data regarding network connected hardware (e.g., computer or mobile device), and information about your use of the Service, such as the time and duration of your visit and how you arrived at the Service. Except to the extent required by applicable law, EPSON does not consider Usage Information to be Personal Information. However, Usage Information may be combined with your Personal Information. To the extent that EPSON combines Usage Information with your Personal Information, EPSON will treat the combined information as Personal Information under this Privacy Statement. EPSON’s Service Providers may also collect Personal Information as explained in this Privacy Statement.

The methods that EPSON and its Service Providers may use to collect Usage Information for service providers, includes:

• Data Collection Agent: EPSON collects certain projector information through the Data Collection Agent (“DCA”). The DCA must be downloaded to a PC that is connected to the same network as the EPSON projector for device monitoring. Use of the DCA is subject to the license terms in the End User License Agreement that accompanies the DCA. The DCA will detect the projection start of  your EPSON projector, among other information about use of your EPSON projector such as light-up time, replacement date of your projector’s lamp/laser and fan, serial numbers and other Epson product information, and/or data regarding machine performance such as device settings, device alerts, error history, and will send that information to the Service through your internet connection. You are fully responsible for maintaining your internet connection in order for the DCA to continue collecting this information. This information will be used by technicians for device troubleshooting; and by administrators for usage, and by business personnel for research and development of service and product enhancement.
• Log Information: EPSON collects information about your use of the Service, such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and store it in log files.
• Information Collected During a Login Session: EPSON may use session ID which make it easier for you to navigate the Service and expire when you close your browser. The Service uses “local storage” and “session storage” to keep user interface related information such as language, number of items to be displayed on a page, and account information such as login user, available functions, viewable range for a consistent browser experience.
• Cookies. Cookies are small text files placed on users’ devices to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products and services perform, and fulfilling other legitimate purposes. You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls to clear or block cookies.

C. Information From Other Sources.

EPSON may also obtain information about you from other sources and combine that with information EPSON collects about you. To the extent EPSON combines such third party sourced information with Personal Information EPSON collects directly from you on the Service, EPSON will treat the combined information as Personal Information under this Privacy Statement. EPSON is not responsible for the accuracy of the information provided by third parties or third party practices.

3. USE OF INFORMATION

EPSON may use information about you for any purposes not inconsistent with the statements under this Privacy Statement or prohibited by applicable law, including to:

• Facilitate, manage, personalize and improve Epson products and the Service;
• Transact with you, respond to your comments, questions and requests, provide customer service or support, send you informational notices, and contact you if EPSON needs to obtain or provide additional information;
• Monitoring and analyzing trends, usage and activities;
• Developing and sending you direct marketing, including advertisements and communications about our and other entities’ products, offers, promotions, rewards, events, and services;
• Conduct research and analysis, including focus groups and surveys for the purpose of products and services improvement and development; and
• Prevent and address fraud, breach of policies or terms and threats or harm.

4. ACCESSING THE SERVICE FROM THIRD-PARTY APPLICATIONS

Epson is not responsible or liable for the third-party applications that you download onto your mobile device or its availability, content, accuracy or privacy and data collection practices. Applications developed by third-parties are not operated or controlled by Epson. These third-party applications may  enable  you to project on your Epson device. The data collected by these third-party applications is subject to such third-party application’s terms of use and privacy policy. If you decide to download or access the third-party application, you do so entirely at your own risk. We recommend that you review the privacy and data collection practices of such third-party application.

5. SHARING INFORMATION

EPSON’s agents, vendors, consultants, and other service providers (collectively "Service Providers") and EPSON’s affiliated companies, including Epson’s parent company may receive, or be given access to your information, without limitation, Personal Information and Usage Information, in connection with their work on EPSON’s behalf. Each party is prohibited from using Personal Information for any purpose other than to provide this assistance, although EPSON may permit them to use aggregate information (which does not identify the data subject) or de-identified data for other purposes. EPSON may also share information about you as follows:

• To comply with the law, law enforcement or other legal process, and except as prohibited by applicable law, in response to a government request;
• To protect the rights, property, life, health, security and safety of EPSON, the Service or any third party;
• For internal business purposes; and
• In connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of EPSON’s assets, or transfer of all or a portion of EPSON’s business to another company.

Epson also shares your information with Epson-controlled affiliates and subsidiaries (“Affiliates”) for legitimate business purposes. Please be informed that Affiliates may be located in a country other than your country, where privacy laws may be different from the laws of your country. EPSON may also share aggregated information which does not identify you or de-identified information about you with third parties or Affiliates for any purpose.

6. CHILDREN’S PRIVACY

The Service is not intended for nor targeted toward children under the age of eighteen (18). EPSON does not knowingly collect personal information from children, and if EPSON learns that it has collected such information, EPSON will delete the information. If you are a child under the age of eighteen (18), you are not permitted to use the Service and should not send any information about yourself to EPSON through the Service. If you are a parent or guardian and believe EPSON has collected information in a manner not permitted by any applicable law, please contact EPSON using the information provided at the bottom of this policy statement.

7. DATA SECURITY

EPSON takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the Internet is not completely secure, and EPSON cannot guarantee the security of your information collected through the Service.

8. INTERNATIONAL TRANSFER

Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your personal data to our affiliates or service providers who may be located in a different country to you. We undertake to handle your personal data in the country to which it is transferred with the same adequate level of data protection as required under the origin country from which it is collected. You consent and agree to such transfer, storage or processing for any of the purposes as listed above.

9. CHANGES TO THIS PRIVACY STATEMENT

EPSON reserves the right to revise and reissue this Privacy Statement at any time, including as necessary to comply with applicable laws. Any changes will be effective immediately upon posting of the revised Privacy Statement. Subject to applicable law, your continued use of the Service indicates your consent to the privacy policy posted. If the changes are material, EPSON may provide you additional notice, to your e-mail address.

10. CONTACT

Please refer below for the contact information if you are located in Singapore, Malaysia, Philippines, Thailand, Cambodia, Laos, Pakistan, Vietnam and Indonesia:

Singapore

Contacting Us - Access and Correction, Withdrawal of Consent

In accordance with the Personal Data Protection Act 2012 (the “Act”), we may on a written request received by you, provide you with access to your personal data and consider a request for correction or deletion of that data. In such circumstances, please submit your requests to:

Epson Singapore Pte Ltd

438B Alexandra Road, 

Block B Alexandra Technopark #04-01/04

Singapore 119968

Email: dpo@esp.epson.com.sg

By submitting such a request, you confirm that it relates to your own personal data and warrant that where you are submitting this request on behalf of another person, you are authorized by such person to submit such request and to provide his/her information for such purposes. You will indemnify us in respect of any penalties, liabilities, claims, demands, losses and damages as a result of breach of this warranty. You declare that the information provided in and with such request are true in every respect, and agree that such information may be collected, used and disclosed by us and our Affiliates, and/or third party service providers for the purpose of processing said request and/or in accordance with this Personal Data Policy.

We will use reasonable efforts to comply with your request within 30 days of receiving your written request and the relevant processing fee. In accordance with the Act, we have the right to charge a reasonable fee for the processing of data access requests. The chargeable fee will be a minimum of SGD20.00 and takes into account the time needed for verifying, locating, retrieving, reviewing and copying the information requested as well as any other associated costs and expenses that may arise from conducting such retrieval. You will be notified of the anticipated fee chargeable, prior to the retrieval of your personal data.

Please note that in certain situations we may have to withhold access to your personal data, for example where we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated request for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue providing our products and services to you. Please be aware that once we receive confirmation of your intention to withdraw your consent, it may take up to 30 days for your withdrawal to be reflected on our database. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you hold from us.

Malaysia

Contacting Us - Access and Correction, Withdrawal of Consent

We may on a written request received by you, provide you with access to your personal data and consider a request for correction of that data. In such circumstances, please submit your requests to:

Epson Malaysia Sdn Bhd

3rd Floor, East Tower Wisma Consplant 1 No 2 Jalan SS16/4

Subang Jaya

47500 Petaling Jaya Malaysia

Tel: 603-5628 8288
Email: dpo@emsb.epson.com.my


By submitting such a request, you confirm that it relates to your own personal data and warrant that where you are submitting this request on behalf of another person, you are authorized by such person to submit such request and to provide his/her information for such purposes. You will indemnify us in respect of any penalties, liabilities, claims, demands, losses and damages as a result of breach of this warranty. You declare that the information provided in and with such request are true in every respect, and agree that such information may be collected, used and disclosed by us and our Affiliates, and/or third party service providers for the purpose of processing said request and/or in accordance with this Personal Data Policy.

We will use reasonable efforts to comply with your request within 21 days of receiving your written request and the relevant processing fee. In accordance with the terms of the Personal Data Protection Act 2010 and its Regulations, we have the right to charge a fee for the processing of data access requests. You will be notified of the anticipated fee chargeable, prior to the retrieval of your personal data.

Please note that in certain situations we may have to withhold access to your personal data, for example where we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information.  Nevertheless, we will notify you of the reasons for not being able to accede to your request. 

If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue providing our products and services to you.  Please be aware that once we receive confirmation of your intention to withdraw your consent, it may take up to 21 days for your withdrawal to be reflected on our database.  Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you hold from us.

Philippines

Contacting Us - Access and Correction, Withdrawal of Consent

We may on a written request received by you, provide you with access to your personal data and consider a request for correction or deletion of that data. In such circumstances, please submit your requests to:

Epson Philippines Corporation
9th Floor Exquadra Tower, 1 Jade Drive,
Ortigas Center, Pasig City 1605, Philippines
Tel: 632-87062609

Email: dpo@epc.epson.com.ph

By submitting such a request, you confirm that it relates to your own personal data and warrant that where you are submitting this request on behalf of another person, you are authorized by such person to submit such request and to provide his/her information for such purposes. You will indemnify us in respect of any penalties, liabilities, claims, demands, losses and damages as a result of breach of this warranty. You declare that the information provided in and with such request are true in every respect, and agree that such information may be collected, used and disclosed by us and our Affiliates, and/or third party service providers for the purpose of processing said request and/or in accordance with this Personal Data Policy.

We will use reasonable efforts to comply with your request within 30 days of receiving your written request and the relevant processing fee. We reserve the right to charge a reasonable fee for the processing of data access requests. You will be notified of the anticipated fee chargeable, prior to the retrieval of your personal data.

Please note that in certain situations we may have to withhold access to your personal data, for example where we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated request for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue providing our products and services to you. Please be aware that once we receive confirmation of your intention to withdraw your consent, it may take up to 30 days for your withdrawal to be reflected on our database. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you hold from us.

Thailand, Cambodia, Laos, Pakistan

Contacting Us - Access and Correction, Withdrawal of Consent

You have the right to request for access to your personal data, receive a copy of such data, correct or delete such data, or restrict, object to or withdraw consent to the processing of such data. To do so, please submit your requests to:

Data Protection Officer
Epson (Thailand) Company Limited
1st Floor Unit 102-104, 2nd Floor Unit 202 - 204 and 22nd Floor
1152 Punn Tower, Rama 4 Road,
Klong Toei, Klong Toei,
Bangkok 10110, Thailand

Tel: (+66)2-249-5995
Fax: (66) 2-670-0688

Email: dpo@eth.epson.co.th

By submitting such a request, you confirm that it relates to your own personal data and warrant that where you are submitting this request on behalf of another person, you are authorized by such person to submit such request and to provide his/her information for such purposes. You will indemnify us in respect of any penalties, liabilities, claims, demands, losses and damages as a result of breach of this warranty. You declare that the information provided in and with such request are true in every respect, and agree that such information may be collected, used and disclosed by us and our Affiliates, and/or third party service providers for the purpose of processing said request and/or in accordance with this Personal Data Policy.

We will use reasonable efforts to comply with your request within 30 days of receiving your written request and the relevant processing fee.

Please note that in certain situations we may have to withhold access to your personal data, for example where we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated request for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue providing our products and services to you. Please be aware that once we receive confirmation of your intention to withdraw your consent, it may take up to 30 days for your withdrawal to be reflected on our database. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you hold from us.

Please also note that under the Personal Data Protection Act, B.E. 2562 (2019) (“Act”), you have the right to file a complaint to the Personal Data Protection Committee for any non-compliance with the Act.

Vietnam

Contacting Us - Access and Correction, Withdrawal of Consent

We may on a written request received by you, provide you with access to your personal data and consider a request for correction or deletion of that data. In such circumstances, please submit your requests to:

Data Protection Officer

Epson Vietnam Company Limited

14th Floor, CII Tower

152 Dien Bien Phu Street, Ward 25, Binh Thanh District, Ho Chi Minh City.

Tel: (028) 3925 5545

Fax: (028) 3925 5593

Email: dpo@epson.com.vn

By submitting such a request, you confirm that it relates to your own personal data and warrant that where you are submitting this request on behalf of another person, you are authorized by such person to submit such request and to provide his/her information for such purposes. You will indemnify us in respect of any penalties, liabilities, claims, demands, losses and damages as a result of breach of this warranty. You declare that the information provided in and with such request are true in every respect, and agree that such information may be collected, used and disclosed by us and our Affiliates, and/or third party service providers for the purpose of processing said request and/or in accordance with this Personal Data Policy.

We will use reasonable efforts to comply with your request within 30 days of receiving your written request and the relevant processing fee.

Please note that in certain situations we may have to withhold access to your personal data, for example where we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated request for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue providing our products and services to you. Please be aware that once we receive confirmation of your intention to withdraw your consent, it may take up to 30 days for your withdrawal to be reflected on our database. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you hold from us.

Indonesia

Contacting Us - Access and Correction, Withdrawal of Consent

We may on a written request received by you, provide you with access to your personal data and consider a request for correction of that data and the exercise of your rights under the prevailing laws and regulation. In such circumstances, please submit your requests to:

Petugas Perlindungan Data

PT Epson Indonesia

CIBIS Tower Lantai 3

CIBIS Business Park

Jl. T B Simatupang No. 2 Jakarta Selatan 12560 Indonesia 

Email:  dpo@ein.epson.co.id

By submitting such a request, you confirm that it relates to your own personal data and warrant that where you are submitting this request on behalf of another person, you are authorized by such person to submit such request and to provide his/her information for such purposes. You will indemnify us in respect of any penalties, liabilities, claims, demands, losses and damages as a result of breach of this warranty. You declare that the information provided in and with such request are true in every respect, and agree that such information may be collected, used and disclosed by us and our Affiliates, and/or third party service providers for the purpose of processing said request and/or in accordance with this Personal Data Policy.

We will use reasonable efforts to comply with your request as permitted under the laws and regulations.

Please note that in certain situations we may have to withhold access to your personal data.  Nevertheless, we will notify you of the reasons for not being able to accede to your request. 

If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue providing our products and services to you.  Please be aware that once we receive confirmation of your intention to withdraw your consent. It may need some time for your withdrawal to be reflected on our database. 

Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you hold from us.

You have agreed that the processing of your personal data cannot be delayed and/or restricted.

11. Prevailing Language

Malaysia

If there is any conflict between the English and Bahasa Malaysia versions of this Privacy Statement, the English version shall prevail.

Thailand, Cambodia, Laos, Pakistan

If there is any conflict between the English and Thai versions of this Privacy Statement, the English version shall prevail.

Vietnam

If there is any conflict between the English and Vietnamese versions of this Privacy Statement, the English version shall prevail.

Indonesia

If there is any conflict between the English and Bahasa Indonesia versions of this Privacy Statement, the Bahasa Indonesia version shall prevail.